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Customer Support
If something goes wrong with your trip or booking, here is how to reach us and how we escalate.
Draft text. Named officers, response timelines and statutory references will be published here once provided by Indian Rounds.
How to raise a complaint
What to include
The more we know, the faster we can help.
- Your booking reference
- The name of the traveller and the trip
- What happened and when
- What you would like us to do
- Photos, receipts or messages that help explain the issue
Escalation stages
If your issue is not resolved at one stage, it moves to the next.
Stage 1: Support team
Acknowledgement and first response.
Officer name, contact and response time to be confirmed.
Stage 2: Escalation officer
Reviews cases that are still unresolved.
Details to be confirmed.
Stage 3: Head of grievance redressal
Final review of the case.
Details to be confirmed.
Not a complaint? Just a question?
Our team can help with trips, dates and bookings.